General Terms and Conditions
This is an English translation of the Czech original. If the two versions differ, the Czech version prevails.
These general terms and conditions (the “Terms”) are issued by MoveConcept, s.r.o., IČO: 22645039, with its registered office at Korunní 2569/108, Vinohrady, 101 00 Praha 10, registered in the Commercial Register kept by the Městský soud v Praze (Municipal Court in Prague), file no. C 418828 (the “Operator” or “we”).
The Terms govern the use of the MoveConcept online platform available at www.moveconcept.cz and at related domains and in applications (the “Platform”), in particular the keeping of user accounts, registration for sports and leisure activities, the purchase of tickets for them and the rules of conduct in the community. By accessing and using the Platform, you agree to the Terms.
1. Definitions
- Activity — a sports or other leisure event taking place on a specific date, published on the Platform.
- Organizer — a user who created an Activity on the Platform and who organizes it in their own name and at their own responsibility.
- Participant — a user or guest who registers for an Activity or, where applicable, buys a ticket for it.
- Ticket — confirmation of the right to take part in a paid Activity, issued in electronic form.
- Participation Contract — a contract for taking part in an Activity, concluded between the Organizer and the Participant.
2. Position of the Operator
2.1. The Operator operates the Platform through which Organizers offer Activities and Participants register for them. The Operator is not the organizer of the Activities and is not a party to the Participation Contract; that contract is formed solely between the Organizer and the Participant.
2.2. The Operator provides Participants with a service consisting of arranging the registration, the purchase of the Ticket and the acceptance of payment, which it accepts in the name and on behalf of the Organizer through the Stripe payment service. Payment of the Ticket price to the Operator (or to the payment service) discharges the Participant’s debt to the Organizer.
2.3. The Operator is not liable for the holding, course, quality or safety of Activities, nor for the fulfilment of the Organizer’s obligations; this does not affect the Participant’s rights under generally binding legislation. The relationship between the Operator and the Organizer is governed by the Terms for Organizers.
3. User Account and Use of the Platform
3.1. Some features of the Platform require registration of a user account. The user must provide true and up-to-date information and protect their login details against misuse. Conduct carried out from a user’s account is deemed to be the conduct of that user.
3.2. The Platform is intended for persons over 15 years of age. Persons under 18 years of age may use the paid features of the Platform only with the consent of their legal guardian.
3.3. The user undertakes to use the Platform only in accordance with the law and these Terms, not to misuse it to spread unsolicited messages, malicious code or other unlawful content, and to respect the other members of the community.
3.4. The Operator is entitled to temporarily suspend or cancel an account if the user breaches these Terms or the law. The Operator reserves the right to change or adjust the content and features of the Platform at any time.
3.5. The user may cancel their account themselves at any time, in the Platform settings or in the McCheck app. Cancelling the account ends access to all services of the Platform. If the user organizes Activities, Art. 8 of the Terms for Organizers also applies. Cancelling the account does not affect rights and obligations that arose before its cancellation. The periods for which data is retained after the account is cancelled are set out in the Privacy Policy.
4. Registration for Free Activities
Registration for a free Activity is free of charge for the Participant. The Participation Contract is formed between the Organizer and the Participant at the moment the registration is confirmed on the Platform. The Participant may cancel their registration before the Activity takes place within the Platform.
5. Purchase of Tickets for Paid Activities
5.1. The Ticket price is set by the Organizer. For some Activities, the Organizer may allow a voluntary admission fee, the amount of which is chosen by the Participant; the minimum amount is 30 CZK.
5.2. A transaction fee of 7 CZK + 2% is added to the Ticket price to cover the costs of processing the payment. The total price including the transaction fee is always shown to the Participant before the order is completed and is the final price.
5.3. The Participation Contract is concluded at the moment the payment is credited; the Participant is then issued an electronic Ticket, which is sent to the e-mail address provided. The Ticket bears a unique code and entitles the holder to entry only on its first presentation.
5.4. If the Participant does not complete the payment within the period set by the payment gateway, the order is cancelled and no place at the Activity is reserved.
6. Payment Terms
6.1. Payments are processed by Stripe Payments Europe, Ltd. The Operator does not come into contact with Participants’ payment card details and does not store them.
6.2. The Operator accepts payments as a person authorised to accept payment in the name and on behalf of the Organizer. For arranging the sale, the Operator is entitled to a commission paid by the Organizer under the Terms for Organizers.
7. Withdrawal from the Contract
7.1. The Participant acknowledges that, under Section 1837(j) of Act No. 89/2012 Coll., the Civil Code, it is not possible to withdraw from a contract for leisure services if the performance is to be provided on a specified date. The right to withdraw from the Participation Contract within 14 days therefore does not apply to the purchase of Tickets for Activities taking place on a specific date.
7.2. This does not affect the Participant’s right to a refund of the admission fee if the Activity is cancelled by the Organizer (Art. 8.3), nor the rights arising from defective performance under Art. 9. Cancellation of participation by the Participant themselves is governed by Arts. 8.1 and 8.2.
7.3. For cases where a right of withdrawal exceptionally arises, a model form is available here.
8. Cancellation of Participation, Cancellation and Changes of an Activity
8.1. The Participant may cancel their participation in an Activity within the Platform at any time until the start of the Activity. Cancelling participation cancels the Ticket and the place at the Activity is released to other interested persons.
8.2. If the Participant cancels their participation no later than 24 hours before the start of the Activity, the Ticket price is refunded to them; the transaction fee under Art. 5.2 is not refunded. If the Participant cancels their participation less than 24 hours before the start of the Activity, the entitlement to a refund of the admission fee lapses and the admission fee is not refunded. The Participant is notified of this before confirming the cancellation of participation.
8.3. The Organizer is entitled to cancel the Activity. In that case, the Participant is entitled to a refund of the admission fee paid. The refund is usually made by the same means of payment that was used for the payment.
8.4. The Organizer notifies Participants of any material change to the date or venue of the Activity through the Platform; in that case, the Participant is entitled to request a refund of the admission fee.
8.5. The Operator is entitled to remove from the Platform any Activity that breaches these Terms or the law; the Organizer bears responsibility for settlement with the Participants.
9. Complaints
9.1. Defects in the Platform services are claimed with the Operator — in particular a technical error when buying a Ticket, non-delivery of a Ticket, a double charge or a charge of an incorrect amount. Defects in the Activity itself are claimed with the Organizer — in particular its failure to take place, a material change compared to its description or defects in its course; the Organizer is a party to the Participation Contract and is responsible for the Activity. The Operator will give Participants reasonable cooperation when they assert claims against the Organizer.
9.2. A complaint about the Platform services may be made without undue delay by e-mail to support@moveconcept.cz or in writing to the Operator’s registered office address. To speed things up, please state the e-mail address used for the purchase, the name of the Activity, the Ticket number and a description of the defect; you may use the complaint form.
9.3. The Operator will confirm receipt of the complaint and issue the Participant with a confirmation of the date and content of the complaint. The complaint, including the removal of the defect, must be settled no later than 30 days from the date it was made, unless the Operator and the Participant agree on a longer period. If the complaint is justified, the Participant is entitled, depending on the nature of the defect, in particular to have the defect remedied (for example, re-delivery of the Ticket) or to a refund of the relevant amount.
9.4. Payments are usually refunded by the same means of payment that was used to make them, through the Stripe payment service. When the amount is credited depends on the processing times of the Participant’s bank.
10. Taking Part in Activities — Participation and Responsibility Policy
10.1. By taking part in an Activity, the Participant confirms that they are medically fit to take part in that Activity and that they take part voluntarily and at their own risk. Each Participant is responsible for assessing their own state of health; in the case of health limitations, they must adapt the intensity of the Activity to their abilities or not take part in the Activity.
10.2. Participants must follow the Organizer’s instructions, comply with the law, local rules and principles of safe movement, behave considerately towards other participants and their surroundings, and provide themselves with equipment appropriate to the nature of the Activity.
10.3. The Organizer is not liable for harm to health or property caused by the Participant’s failure to comply with these principles, overestimation of their own abilities, unsuitable equipment or carelessness.
10.4. The Participant acknowledges that photographs and audiovisual recordings documenting the course of Activities may be taken at Activities, and that these may be used, without any entitlement to remuneration, in a reasonable manner to promote the Platform. Details, including the option to raise an objection, are set out in the Privacy Policy.
11. Liability of the Operator
11.1. The Operator is not liable for harm arising in connection with an Activity taking place or not taking place, for the conduct of Organizers or other users, for content that users upload to the Platform, or for the content or availability of linked third-party websites. The Operator does not guarantee uninterrupted availability of the Platform.
11.2. To the extent permitted by law, the Operator’s obligation to compensate for harm arising in connection with the provision of the Platform services is limited to the amount that the Participant paid the Operator for the service concerned. In relation to a consumer, this limitation applies only to the extent permitted by law.
12. User Content and Intellectual Property
12.1. The user is responsible for the content they publish on the Platform (texts, photographs, messages). By uploading content, the user grants the Operator a free-of-charge, non-exclusive licence to use it to the extent necessary for the operation and promotion of the Platform.
12.2. Unlawful or objectionable content may be reported to the Operator through the reporting feature on the Platform or by e-mail to support@moveconcept.cz. The Operator is entitled to remove such content and, in the case of repeated or serious breaches, to suspend the user’s account.
12.3. All content of the Platform (texts, photographs, logos, graphics, databases, software) is protected by the copyright of the Operator or its partners. MoveConcept® is a registered trade mark. Copying, distributing or any other use of the content without the written consent of the Operator is prohibited.
13. Stamina Points Loyalty Programme
13.1. Stamina Points are loyalty points awarded for taking part in Activities, organizing them or other involvement in the community. Points are credited automatically once the conditions are met; points for organizing an Activity are credited if the Activity lasts at least 30 minutes and at least 3 participants sign up for it.
13.2. Points are valid for 12 months from the date they are credited, may be exchanged for the rewards listed in the user account and cannot be exchanged for cash. There is no legal entitlement to points.
13.3. Points may be cancelled if these Terms are breached or if the account is inactive for more than 12 months.
14. Out-of-Court Dispute Resolution
14.1. The body competent for the out-of-court resolution of consumer disputes is the Česká obchodní inspekce (Czech Trade Inspection Authority), Gorazdova 1969/24, 120 00 Praha 2, www.coi.cz.
14.2. A dispute may also be resolved through the European Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
15. Final Provisions
15.1. Legal relationships arising in connection with the use of the Platform are governed by the law of the Czech Republic. The processing of personal data is governed by the Privacy Policy and the Cookie Policy.
15.2. The Operator may change the Terms to a reasonable extent. It will announce the change on the Platform before it takes effect; Participation Contracts already concluded are governed by the version in effect at the time they were concluded.
15.3. Operator’s contact details: MoveConcept, s.r.o., Korunní 2569/108, Vinohrady, 101 00 Praha 10; e-mail support@moveconcept.cz; datová schránka (data box): ypzkgrb; responsible person: Ondřej Šesták.
15.4. If any provision of the Terms is invalid or ineffective, this does not affect the validity of the other provisions. These Terms take effect on 11 August 2026.